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Using extensive domain and workflow knowledge, Medvance has solved a chunk of the pain, inefficiency and inadequacy behind modern outpatient medicine communications processes.

A typical primary care physician reviews 800 chemistry and hematology results each week.^[1] Getting back to patients with test results—the vast majority of which are normal or mildly abnormal—represents a redundant and often frustrating series of tasks, costing physicians and their staff one to two hours a day.^[2]^,^[3] And problems communicating test results at the interface—in some ways, a literacy and language “quality chasm”—at which patients learn about clinical test results is a significant patient satisfaction, safety and liability issue.^[4]

Medvance has developed proprietary systems that enable physicians to rapidly create and deliver high quality, patient friendly, individualized letters and other important communications to their patients about their medical test results. The company's flagship product, the ResultScribe™ system, uses a new kind of embedded clinical knowledge to help clinicians communicate test results and treatment plans to patients quickly, easily and effectively following office visits, while dramatically reducing related costs for the practice. In addition to reducing besieged-staff time, decreasing errors, improving record keeping and reducing legal liability, the ResultScribe™ system helps patients better understand their medical care. Patients who better understand will adhere to therapeutic plans and patients who adhere are healthier. The ResultScribe™ system is designed to increase physician productivity and yield more satisfied, better educated and healthier patients.

“Primary care physicians are incredibly frustrated with the volume and expense of paperwork that accompanies doing their job well. Most spend one to two hours a day just processing their patients' normal and mildly abnormal test results. So much effort has been spent getting clinical results data back to ordering physicians—but no one had seemed to have figured out a way for doctors to deliver that flood of information back to their patients. Communicating meaningful and understandable information to patients actually improves the quality of their care. Medvance has figured this out, and in a thoughtful, useful way that I'd not seen until now.”

James M. Richter, M.D.
Former Chief Medical Officer, Caritas Christi Healthcare System
Former Medical Director, Massachusetts General Physicians Organization

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REFERENCES

[1] Poon EG, Wang SJ, et al. J Biomed Inform. 2003;36:80-91

[2] Poon EG, Gandhi TK, et al. I Wish I Had Seen This Test Result Earlier! Dissatisfaction with Test Result Management Systems in Primary Care. Arch Intern Med. 2004;164:2223-2228

[3] Mold, JW, Cacy, DS, Dalbir DK. Management of Laboratory Test Results in Family Practice. Journal of Family Practice. August, 2000

[4] Gandhi, TK. Fumbled Handoffs: One Dropped Ball after Another. Ann Intern Med 2005;142:352-358





				THE PROBLEM Using extensive domain and workflow knowledge, Medvance has solved a chunk of the pain, inefficiency and inadequacy behind modern outpatient medicine communications processes. A typical primary care physician reviews 800 chemistry and hematology results each week.^[1] Getting back to patients with test results—the vast majority of which are normal or mildly abnormal—represents a redundant and often frustrating series of tasks, costing physicians and their staff one to two hours a day.^[2]^,^[3] And problems communicating test results at the interface—in some ways, a literacy and language “quality chasm”—at which patients learn about clinical test results is a significant patient satisfaction, safety and liability issue.^[4] THE SOLUTION Medvance has developed proprietary systems that enable physicians to rapidly create and deliver high quality, patient friendly, individualized letters and other important communications to their patients about their medical test results. The company's flagship product, the ResultScribe™ system, uses a new kind of embedded clinical knowledge to help clinicians communicate test results and treatment plans to patients quickly, easily and effectively following office visits, while dramatically reducing related costs for the practice. In addition to reducing besieged-staff time, decreasing errors, improving record keeping and reducing legal liability, the ResultScribe™ system helps patients better understand their medical care. Patients who better understand will adhere to therapeutic plans and patients who adhere are healthier. The ResultScribe™ system is designed to increase physician productivity and yield more satisfied, better educated and healthier patients. “Primary care physicians are incredibly frustrated with the volume and expense of paperwork that accompanies doing their job well. Most spend one to two hours a day just processing their patients' normal and mildly abnormal test results. So much effort has been spent getting clinical results data back to ordering physicians—but no one had seemed to have figured out a way for doctors to deliver that flood of information back to their patients. Communicating meaningful and understandable information to patients actually improves the quality of their care. Medvance has figured this out, and in a thoughtful, useful way that I'd not seen until now.” James M. Richter, M.D. Former Chief Medical Officer, Caritas Christi Healthcare System Former Medical Director, Massachusetts General Physicians Organization _______________________________________________________________________________ REFERENCES [1] Poon EG, Wang SJ, et al. J Biomed Inform. 2003;36:80-91 [2] Poon EG, Gandhi TK, et al. I Wish I Had Seen This Test Result Earlier! Dissatisfaction with Test Result Management Systems in Primary Care. Arch Intern Med. 2004;164:2223-2228 [3] Mold, JW, Cacy, DS, Dalbir DK. Management of Laboratory Test Results in Family Practice. Journal of Family Practice. August, 2000 [4] Gandhi, TK. Fumbled Handoffs: One Dropped Ball after Another. Ann Intern Med 2005;142:352-358
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